It shows that the app cannot join the network of the device.
Please try resetting your Chuango Wi-Fi Alarm OV-300 first.
Please read How to reset Chuango Wi-Fi Alarm OV-300?
If it does not help, contact our support.
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Download Center
- Safety Starter Kits User Manual
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Safety Accessories User Manual
- On-Site Alarm System CG-105S
- Multi-beam IR Sensors AID-420
- Wireless Door/Window Contact DWC-102
- Wireless Keypad KP-700
- Curtain PIR Motion Detector PIR-800
- Pet-Immune PIR Motion Detector PIR-910
- Solar-Powered Dual-Tech Motion Detector PIR-926
- Wireless Remote Control RC-80
- Wireless Signal Repeater RT-101
- Solar-Powered Siren SPS-260
- Wireless Vibration Detector WD-80
- Wireless Water Detector WI-210
- Mini Strobe Siren WS-105
- Wireless Outdoor Strobe Siren WS-280
- Robot Vacuum Cleaner User Manual
- IP Camera User Manual
- B2B Exclusive Manuals
- Chinese & Portugese Manuals
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Safety Starter Kits
-
Smart WiFi Alarm System OV-300
- How to set up Chuango Wi-Fi Alarm OV-300?
- What if my Chuango Wi-Fi Alarm OV-300 is unable to join the network?
- If my Chuango Wi-Fi Alarm OV-300 status is offline, what should I do?
- How to reset Chuango Wi-Fi Alarm OV-300?
- How does Chuango Wi-Fi Alarm OV-300/ LTE-400 work in different security modes?
- Can Chuango Wi-Fi Alarm OV-300 be used without a power supply?
- How do I know if the mode of my Chuango Wi-Fi Alarm OV-300/ LTE-400 is switched to another mode? Will I get notified?
- Can I adjust the volume and duration of the Siren for my Chuango Wi-Fi Alarm OV-300/ LTE-400?
- How to add sensors/detectors/remote controls to the hub for Chuango WiFi Alarm OV-300/ LTE-400?
- How do accessories work in different zones for Chuango WiFi Alarm OV300/ LTE-400?
- How to set a delay when entering or leaving for your Chuango WiFi Alarm OV-300/ LTE-400?
- How many accessories can be added to the hub for Chuango WiFi Alarm OV-300/ LTE-400?
- How far can a wireless detector be away from Chuango WiFi Alarm OV-300/ LTE-400?
- How to detect the signal strength of the detector connected to the hub?
- When windows or doors are not fully closed, will I be notified by Chuango WiFi Alarm OV-300/ LTE-400?
- How to create a schedule to automate Chuango WiFi Alarm OV-300/ LTE-400?
- How does the Test Mode work for Chuango WiFi Alarm OV-300/ LTE-400?
- How to delete the hub for Chuango WiFi Alarm OV-300/ LTE-400?
- How do I arm my Chuango WiFi Alarm when I am staying home?
- How to activate and deactivate SOS for Chuango WiFi Alarm OV-300/ LTE-400?
- How to silence the siren for Chuango WiFi Alarm OV-300/ LTE-400?
- How to stop the siren and disarm Chuango WiFi Alarm OV-300/ LTE-400?
- How do I know if there is any signal interference from other devices?
- What is Chuango Door/ Window Contact DWC-102?
- How to pair Chuango Door/ Window Contact DWC-102 with Chuango WiFi Alarm OV-300/LTE-400?
- How to install Door/Window Contact DWC-102?
- Why Door/ Window Contact DWC-102 trigger the alarm even when it is in Disarm mode?
- How to replace the battery for Door/Window Sensor DWC-102?
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WiFi + 4G Alarm System LTE-400
- How to set up Chuango Wi-Fi Alarm LTE-400?
- How does cellular backup work for Chuango WiFI Alarm LTE-400?
- How to reset Chuango WiFi Alarm LTE-400?
- When I receive an emergency call from Chuango WiFi Alarm LTE-400, what should I do?
- When will Chuango WiFi Alarm LTE-400 connect to the cellular data?
- What if the intruder tries to remove Chuango WiFi Alarm LTE-400?
- Can Chuango WiFi Alarm LTE-400 still work when the power goes out?
- What is Chuango Pet-Immune PIR Motion Detector PIR-910?
- What is the detection range of Chuango Pet-Immune PIR Motion Detector PIR-910?
- How to pair Chuango PIR Motion Detector PIR-910 with Chuango WiFi Alarm OV-300/ LTE-400?
- Where to place Chuango Pet-Immune PIR Motion Detector PIR-910?
- How to install Chuango Pet-Immune PIR Motion Detector PIR-910?
- How to test Chuango PIR Motion Detector PIR-910?
- Meanings of LED indications for Chuango PIR Motion Detector PIR-910
- Why does Chuango PIR Motion Detector PIR-910 look like that it is not working?
- How to replace the battery for Chuango Pet-Immune PIR Motion Detector PIR-910?
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Smart WiFi Alarm System OV-300
- Safety Accessories
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Lighting
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Smart Bulbs
- How to set up Chuango smart light bulbs via the DreamCatcher Life app?
- What if my Chuango Smart Bulb is unable to join the network?
- Does Chuango Smart Bulb work on the 5 GHz Wi-Fi network?
- Why my Chuango Smart Bulb cannot connect to the Internet?
- Is it possible to connect multiple bulbs to the network simultaneously?
- How to Control multiple Chuango Smart Bulbs with the DreamCatcher Life App?
- How long does a Chuango Smart Bulb last?
- What’s the difference between the static mode and rhythm?
- How to change the light mode of your Chuango Smart Bulb?
- Is it possible to connect a Chuango Smart Bulb to a wall dimmer?
- What happens to my Chuango Smart Bulb when the light bulb is powered back up after a power outrage?
- If my Chuango Smart Bulb’s status is offline, what should I do?
- Are Chuango Smart Bulbs suitable for outdoor use?
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Smart Bulbs
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Robot Vacuum Cleaner
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Robot Vacuum Cleaner RV-500
- How to set up Chuango Robot Vacuum RV-500 via the DreamCatcher Life App?
- What if my Chuango Robot Vacuum RV-500 is unable to join the network?
- If my Chuango Robot Vacuum RV-500’s status is offline, what should I do?
- How long does it take to fully charge Chuango Robot Vacuum RV-500?
- My Chuango Robot Vacuum RV-500 fails to charge, what should I do?
- How to use the mop function of Chuango Robot Vacuum RV-500?
- How to clean up the Water Tank after use?
- How to clean the dust bin and the filter of Chuango Robot Vacuum RV-500?
- How to clean sensors of your Chuango Robot Vacuum RV-500?
- How to clean the Main Brush of Chuango Robot Vacuum RV-500?
- How to clean the Side Brush of Chuango Robot Vacuum RV-500?
- How to clean the driving wheels of Chuango Robot Vacuum RV-500?
- How to use the Boundary Strips of Chuango Robot Vacuum RV-500?
- What if my Chuango Robot Vacuum RV-500 beeps continuously with a red flashing indicator?
- What if my Chuango Robot Vacuum RV-500 beeps twice with a red flashing indicator?
- What if my Chuango Robot Vacuum RV-500 beeps 3 times with a red flashing indicator?
- What if my Chuango Robot Vacuum RV-500 beeps 4 times with a red flashing indicator?
- What if my Chuango Robot Vacuum RV-500 beeps continuously with a solid red light?
- What if my Chuango Robot Vacuum RV-500 beeps twice with a solid red light?
- What if my Chuango Robot Vacuum RV-500 beeps 4 times with a solid red light?
- What if the water tank of my Chuango Robot Vacuum RV-500 only dispenses very small amount of water?
- My Chuango Robot Vacuum RV-500 makes abnormal noise during cleaning. What should I do?
- My Chuango Robot Vacuum RV-500 suddenly stops cleaning and returns to the charging dock. What should I do?
- My Chuango Robot Vacuum RV-500 fails to return to the charging dock. What should I do?
- What are the possible reasons that Chuango Robot Vacuum RV-500 fails to recharge?
- What is the max height of obstacles Chuango Robot Vacuum RV-500 can cross?
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Robot Vacuum Cleaner RV-600
- How to turn on/off Chuango Robot Vacuum RV-600?
- Can Chuango Robot Vacuum RV-600 work on 5GHz WiFi network?
- What if my Chuango Robot Vacuum RV-600 cannot charge properly?
- Does Chuango Robot Vacuum RV-600 make a lot of noise when cleaning? How much suction power has it?
- How long does it take to fully charge Chuango Robot Vacuum RV-600?
- What is the minimum height that charge Chuango Robot Vacuum RV-600 can pass through?
- How long runs Chuango Robot Vacuum RV-600 after being fully charged?
- How to set up Chuango Robot Vacuum RV-600 via the DreamCatcher Life App?
- How to build an effective room cleaning map for the first time?
- What's the difference between room cleaning, zone cleaning and custom cleaning?
- How to set up custom cleaning for Chuango Robot Vacuum RV-600?
- How to set up virtual walls & no-go zones & no-mop zones for Chuango Robot Vacuum RV-600?
- How to set up Chuango Robot Vacuum RV-600 to map different floors?
- What if the automatic room division is not accurate enough? How to edit the area?
- How to set scheduled cleaning for Chuango Robot Vacuum RV-600?
- What is Do Not Disturb mode for Chuango Robot Vacuum RV-600? How to set it up?
- What is the carpet boost mode on the Chuango RV-600？
- Why the suction strength of Chuango Robot Vacuum RV-600 seems not being enhanced on the carpet, when the "Carpet Boost Mode" is on?
- Chuango Robot Vacuum RV-600 fails to return to the self-emptying station, what should I do?
- There is abnormal noise during cleaning, what should I do?
- How to reset Chuango Robot Vacuum RV-600 to factory settings?
- Why the scheduled cleaning of Chuango Robot Vacuum RV-600 is not performed?
- Why does Chuango Robot Vacuum RV-600 not return to the breakpoint and resume cleaning?
- How to clean the two-in-one dust bin/water tank of Chuango Robot Vacuum RV-600?
- How to clean the main brush of Chuango Robot Vacuum RV-600?
- How to clean/ replace the side brush of Chuango Robot Vacuum RV-600?
- How to replace the dust bag of Chuango Robot Vacuum RV-600?
- How to clean the dust passage of Chuango Robot Vacuum RV-600?
- How to clean the sensors of Chuango Robot Vacuum RV-600?
- How to clean the Caster Wheel of Chuango Robot Vacuum RV-600?
- Why does the dust collection performance of Chuango Robot Vacuum RV-600 degrade?
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Robot Vacuum Cleaner RV-500
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IP Camera
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Indoor WiFi Pan/Tilt AI Camera PT-300Q
- How to set up Chuango Indoor Camera PT-300Q?
- What if my Chuango Indoor Camera PT-300Q is unable to join the network?
- If my Chuango Indoor Camera PT-300Q status is offline, what should I do?
- How to turn on the Night Vision for Chuango Indoor Camera PT-300Q?
- How to turn on the Human Detection and Motion Detection for Chuango Indoor Camera PT-300Q?
- How to turn on the Baby Crying Detection for Chuango Indoor Camera PT-300Q?
- How to turn on the Privacy Mode for Chuango Indoor Camera PT-300Q?
- Is it possible to watch remote videos while using Chuango Indoor Camera PT-300Q even when I am not at home?
- Does Chuango Indoor Camera PT-300Q support 24/7 Continuous Recording?
- Which storage and recording methods are supported by Chuango Indoor Camera PT-300Q?
- Is it possible to use Chuango Indoor Camera PT-300Q without a power supply?
- Can Chuango Indoor Camera PT-300Q work on 5GHz WiFi network?
- Can I view multiple cameras at the same time via the DreamCatcher Life App?
- Where to place Chuango Indoor Camera PT-300Q?
- Can Chuango Indoor Camera PT-300Q be mounted upside down on the ceiling?
- The meaning of indicator lights on Chuango Indoor Camera PT-300Q
- Q&A about Cloud Storage and Cloud Plan
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Indoor WiFi Pan/Tilt AI Camera PT-300Q
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Voice Control
-
Amazon Alexa & Chuango
- Integrate Amazon Alexa with Chuango smart Devices
- Amazon Alexa & Chuango Lighting
- Amazon Alexa & Chuango Indoor Camera
- Amazon Alexa & Chuango WiFi Alarm
- Amazon Alexa & Chuango Robot Vacuum
- How to disable DreamCatcher Life skill in the Amazon Alexa app?
- Why I cannot control my Chuango devices with Amazon Alexa properly?
- Alexa fails to discover my devices, what should I do?
- Google Assistant & Chuango
- Siri Shortcut & Chuango
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Amazon Alexa & Chuango
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App Support
-
App Functions
- How to manage the rooms?
- How to share Chuango devices with other registered users?
- Where can I find the device that others shared with me?
- How to create a scene?
- How to update firmware version for my devices?
- How to set up Push Notifications on DreamCatcher Life App for Chuango Devices?
- If I replace my router with a new one, should I reconnect my Chuango devices to the app?
- How to create a rule?
- What are the differences between scenes and rules?
- If I place a Chuango device somewhere else (in another room), how to change the room setting on the DreamCatcher Life app?
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Cloud Recording
- How to activate cloud storage?
- Is cloud storage valid for all devices in an account or only for one device?
- Can my cloud plan be transferred to other accounts?
- How long is the free-trail plan?
- Can shared accounts view recorded clips in the cloud?
- Can I receive motion-detected notifications without a cloud storage plan?
- Can I view recorded clips without a cloud storage plan?
- How to pay the cloud storage fee?
- After I purchased a plan, is it refundable if I don't use all of it?
- If I sell or give away my Chuango Indoor Camera PT-300Q to someone else, do I need to stop my cloud plan?
- Will the video clips be deleted if the plan expires?
-
App Functions
Related Articles
- How to set up Chuango Wi-Fi Alarm OV-300?
- If my Chuango Wi-Fi Alarm OV-300 status is offline, what should I do?
- How to reset Chuango Wi-Fi Alarm OV-300?
- How does Chuango Wi-Fi Alarm OV-300/ LTE-400 work in different security modes?
- Can Chuango Wi-Fi Alarm OV-300 be used without a power supply?
- How do I know if the mode of my Chuango Wi-Fi Alarm OV-300/ LTE-400 is switched to another mode? Will I get notified?
- Can I adjust the volume and duration of the Siren for my Chuango Wi-Fi Alarm OV-300/ LTE-400?
- How to add sensors/detectors/remote controls to the hub for Chuango WiFi Alarm OV-300/ LTE-400?
- How do accessories work in different zones for Chuango WiFi Alarm OV300/ LTE-400?
- How to set a delay when entering or leaving for your Chuango WiFi Alarm OV-300/ LTE-400?
- How many accessories can be added to the hub for Chuango WiFi Alarm OV-300/ LTE-400?
- How far can a wireless detector be away from Chuango WiFi Alarm OV-300/ LTE-400?
- How to detect the signal strength of the detector connected to the hub?
- When windows or doors are not fully closed, will I be notified by Chuango WiFi Alarm OV-300/ LTE-400?
- How to create a schedule to automate Chuango WiFi Alarm OV-300/ LTE-400?
- How does the Test Mode work for Chuango WiFi Alarm OV-300/ LTE-400?
- How to delete the hub for Chuango WiFi Alarm OV-300/ LTE-400?
- How do I arm my Chuango WiFi Alarm when I am staying home?
- How to activate and deactivate SOS for Chuango WiFi Alarm OV-300/ LTE-400?
- How to silence the siren for Chuango WiFi Alarm OV-300/ LTE-400?
- How to stop the siren and disarm Chuango WiFi Alarm OV-300/ LTE-400?
- How do I know if there is any signal interference from other devices?
- What is Chuango Door/ Window Contact DWC-102?
- How to pair Chuango Door/ Window Contact DWC-102 with Chuango WiFi Alarm OV-300/LTE-400?
- How to install Door/Window Contact DWC-102?
- Why Door/ Window Contact DWC-102 trigger the alarm even when it is in Disarm mode?
- How to replace the battery for Door/Window Sensor DWC-102?